Excellence: DSPs at Work

by horizonsspecializedservices

All of us

The Capitol Gang: Michael Toothaker, Brittany Smale, Jana Hoffman, Representative Diane Mitsch Bush, Susan Mizen, Heather Gibbon, Yvonne Truelove

At Horizons, we envision a world where people with IDD live community-based lives of their choice supported by highly qualified DSPs. Alliance Colorado celebrated Awareness Day at the Capitol on February 17th, highlighting issues people with IDD face and the work DSPs do. From across the state, 30 DSPs were nominated for the 2016 DSP of the Year Award—all of whom have the knowledge, skills, and values needed to support people with IDD in achieving their life goals.

From Horizons, Jana Hoffman and Brittany Smale were recognized. Jana has worked at Horizons for eight years and Brittany for three. Both Jana and Brittany share a respect for the dignity and completeness of the people in Horizons’ programs.

In the dome

Horizons’ 2016 DSP nominees!

In her worldview, Jana is inherently person centered. She embraces person centered values and employs person centered techniques. When interacting with the people she supports, Jana recognizes their unique attributes and potential. She has exceptional skills and stealth approaches to working with people with IDD, along with the intuitive capacity to understand the person beneath the label.

Jana is respected and admired, quiet and confident, assertive and charismatic. She leads by example and compels others to be their best. Watching her work is like reading a “How To” book—she seamlessly incorporates ideas, strategies, and values to help people achieve their personal goals and greater autonomy. She does this with a gentle spirit and sense of ease: you don’t notice what she’s done until you see the end result. When the people she supports accomplish something you didn’t know they could, that’s when you realize: Jana made this happen.

Jana works well with people who have significant behavioral challenges, people who have extremely high needs, and people who struggle physically or socially. She treats people as individuals without categorizing them, and it works. She makes people feel good about themselves, and it works. Her positivity is contagious, infecting the people she supports and helping them succeed.

Jana with Alliance staff

Jana accepts her nomination as a DSP finalist from Alliance Colorado staff, Ellen Jensby and Josh Rael.

To come up with new ideas to improve people’s lives, Jana taps into her creativity. She discovers new recipes for dinner and unexplored areas of the community for activities. She presents new topics of conversation, unusual games, and unfamiliar faces. In her creativity, Jana is patient and generous. She leads people to new places and waits for them to adapt, accept, decline, or succeed. She wants people to experience life on their own terms, with their own perspective.

Brittany Smale, our other nominee, works weekend shifts at two of our most challenging homes. Residents have high medical and behavioral needs and, at times, Brittany is the only staff for the entire shift. She takes this in stride and no one misses a beat.

Working independently and efficiently, Brittany takes extraordinary care of the people in our programs, paying particular attention to their health. As an LPN, she comes into the office on her time off to talk to her supervisor or agency nurse, following up on health concerns experienced over the weekend. Brittany’s medical knowledge and expertise surpass what’s expected of a DSP and this brings comfort and relief.

Michael, Bob and Brittany

Michael Toothaker, Representative Bob Rankin, Brittany Smale

As a strong natural advocate, Brittany sees people’s strengths rather than their limitations. Her work is predicated on the belief that all people can learn, improve, succeed, and flourish. Her language is person centered and spoken without a trace of negativity, making her a solid support and a consistent leader.

Brittany and Michael

A good team.

Brittany’s actions and words are always a variation on the theme: what can we do to help the people we serve? Her gentle, calm demeanor puts people at ease. Her ability to manage everyone’s needs—the daily details and the big picture—keeps her in high regard among coworkers. She is reliable, dependable, and willing to excel.

When quality is defined at the point of interaction between the DSP and the person with a disability, we feel fortunate to have both Jana and Brittany to fulfill Horizons’ mission.

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