2015 DSP Finalist: Sylvia McFeaters

by horizonsspecializedservices

Anyone who knows her will say that Sylvia McFeaters is a ROCK. She has anchored the entire Supported Living Services program in Moffat County for years. She is hardworking and adaptable. She has the ability to step in and out of roles effortlessly. She knows how to see the bright side of people and situations.

Sylvia has been with Horizons for 17 years. She was a Team Coordinator at Duke House, a group home for three people. In 2004, she took over the Supported Living Services and Vocational programs in Moffat. She has been our only staff member agency wide trained as a SIS interviewer. This specific and critical skill gets overshadowed by all the other things she does once someone is assessed. After a recent SIS interview, an individual couldn’t stop talking about her plans once she started receiving support through Horizons. Sylvia really knows how to make a good first impression!

Sylvia and Susan Mizen at our Pick a Dish cooking contest fundraiser.

Sylvia and Susan Mizen at our Pick a Dish cooking contest fundraiser.

Sylvia works with the most challenging behavioral issues in our agency. She can figure out how to work with people so they can function and be part of our programs. She is successful with people with whom it is difficult to build a rapport. Sylvia inspires trust. She is consistent, has clear expectations, validates concerns and needs, and lets others know she is there to help. She is articulate about the plan–no energy is wasted in confusion.

Sylvia never thinks working with challenging behavior is too hard. She only comes to her supervisor with a problem if she has a solution as well. She is a can-do person willing to take on any challenge. “If there were anyone in this agency I had to lean on,” her supervisor said, “it would be Sylvia.” She tackles things head on with a positive attitude and produces amazing results.

In her work, Sylvia is professional. In addition to providing great services and supports, her reports on done on time. She is respectful of everyone and she interacts well with other agencies. Everything she does is with a sense of equality.

In Sylvia’s world, every opportunity is a great opportunity to meet the needs of the people she supports. We’re so excited that Sylvia was recognized for her skills, strengths and value at Alliance Colorado’s Awareness Day at the Capitol.

Sylvia and Service Coordinator Pauline Godfrey working the door at Pick a Dish.

Sylvia and Service Coordinator Pauline Godfrey working the door at Pick a Dish.

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